Customer Loyalty: Service Effectiveness, Efficiency and Empathy
Businesses must pay attention to the various factors that affect the volume of sales transactions. It is reported…
Customer Experience: The Consumer’s Perspective
Customer satisfaction must be top priority for businesses. The more satisfied a customer is with your business, the…
The Use of Official WhatsApp for Kino’s Business Communication
Business communication is one of the important aspects that brands need to pay attention to, including the retail…
Overcoming Session Messages in WhatsApp Business API
WhatsApp Business API is designed to send messages in a different way from the WhatsApp personal, WhatsApp Business…
WhatsApp Business API in the Customers’ Journey
WhatsApp Business API is offers businesses a messaging ecosystem for fast, secure, and reliable communication with consumers. Previously,…
Improving Investment Management’s Customer Experience via Multichannel
Today’s customers understand the importance of investments. It is no surprise then that the investments in mutual funds…
Bringing Conversational Experience To Mainstream Chat Apps
Constant use of mainstream chat applications has changed the habits of customers and creating a positive conversational experience…
Building Conversational Experience
Business owners can definitely leverage on the culture of immediacy that comes with the wide usage and prevalence…
The Culture of Immediacy
As constant connectivity has become the lifestyle of consumers, it is without a doubt that your target customers…
