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Browsing Tag

customer satisfaction

9 posts
IInsight
WhatsApp Business API
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  • 4 minute read

Customer Loyalty: Service Effectiveness, Efficiency and Empathy

  • byQiscus
  • February 2, 2021
Businesses must pay attention to the various factors that affect the volume of sales transactions. It is reported…
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IInsight
Customer Experience: The Consumer’s Perspective
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  • 5 minute read

Customer Experience: The Consumer’s Perspective

  • byNaura Aufa A.
  • January 28, 2021
Customer satisfaction must be top priority for businesses. The more satisfied a customer is with your business, the…
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CClient Story
The Use of Official WhatsApp for Kino’s Business Communication
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  • 5 minute read

The Use of Official WhatsApp for Kino’s Business Communication

  • byQiscus
  • January 26, 2021
Business communication is one of the important aspects that brands need to pay attention to, including the retail…
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TTutorial
WhatsApp Business API
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  • 5 minute read

Overcoming Session Messages in WhatsApp Business API

  • byQiscus
  • January 19, 2021
WhatsApp Business API is designed to send messages in a different way from the WhatsApp personal, WhatsApp Business…
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IInsight
WhatsApp Business API
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  • 4 minute read

WhatsApp Business API in the Customers’ Journey

  • byQiscus
  • January 18, 2021
WhatsApp Business API is offers businesses a messaging ecosystem for fast, secure, and reliable communication with consumers. Previously,…
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CClient Story
Improving Investment Management's Customer Experience with WhatsApp Business API
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  • 4 minute read

Improving Investment Management’s Customer Experience via Multichannel

  • byHauri Rahmiati
  • June 11, 2020
Today’s customers understand the importance of investments. It is no surprise then that the investments in mutual funds…
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IInsight
Bringing Conversational Experience To Mainstream Chat Apps
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  • 4 minute read

Bringing Conversational Experience To Mainstream Chat Apps

  • byHauri Rahmiati
  • May 18, 2020
Constant use of mainstream chat applications has changed the habits of customers and creating a positive conversational experience…
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IInsight
Building Conversational Experience
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  • 5 minute read

Building Conversational Experience

  • byHauri Rahmiati
  • April 27, 2020
Business owners can definitely leverage on the culture of immediacy that comes with the wide usage and prevalence…
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IInsight
Culture of Immediacy
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  • 4 minute read

The Culture of Immediacy

  • byHauri Rahmiati
  • April 1, 2020
As constant connectivity has become the lifestyle of consumers, it is without a doubt that your target customers…
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